Return & Refund Policy

How to request a refund

Email info@sylhetmarathon.com with your registered name, invoice number, and reason. The Organizer reviews each request. There is no automatic cancellation from the payment gateway.

Refund timeline

Once the Organizer approves and initiates a refund, the amount is returned to the original payment method within 7 to 10 working days. SSLCOMMERZ, banks, and mobile-financial services may take 5 to 7 working days after initiation to show the credit on your statement.

What can be refunded

• Duplicate or failed charges that did not create a confirmed entry
• Entries cancelled by the Organizer before race week, unless a postponement is offered
• Other cases the Organizer accepts in writing

Personal change of plan, missed kit collection, or a DNS (did not start) after a bib is issued is not normally refunded. Bank-transfer fees charged by your bank are not refunded by the Organizer.

Returns and delivery

Race kits collected at the Sylhet kit centre cannot be returned once issued. If a kit or souvenir is sent by courier, inside Dhaka delivery is within 5 working days and outside Dhaka within 10 working days after dispatch. Damaged courier items must be reported within 48 hours of receipt.

Chargebacks

Chargebacks follow the card scheme or SSLCOMMERZ agreement. Contact the Organizer first so we can match your invoice and avoid a duplicate claim.